FAQs

Q?

How quickly can you send my order?

A.

Shipping speed varies depending on where in the world you live. ProfessorZ operates in the UK. Currently we offer free shipping to UK mainland addresses and if you order before 4:00pm, many customers receive their order next day as we send by 1st Class post.

We try to fulfill orders same day if possible, even if they're international orders. We always ship by air, so many international customers get their orders within about one week.

Q?

Do you sell on Amazon?

A.

We are currently setting up our store on Amazon and should be importing many products there shortly. We hope that most of them will be fulfilled by Amazon.

Currently we are rolling out to Amazon.co.uk and have plans to roll out to other European Amazon stores within the next few months, including Amazon.com in the USA.

Q?

Can I send a product back if I don’t like it?

A.

We offer a 30-day money back guarantee if you're not completely satisfied with our products, although we can't accept returns on supplements. For all other products, you need to let us know beforehand by email or phone so we can give you a returns number and address. We offer full refunds, no questions asked.

Customers who have bought product outside the 30-day window, will unfortunately not be able to return their product unless there are exceptional circumstances.