Shipments and returns
Although we aim to post orders that are received by 6:00pm GMT, it is not always possible for them to arrive next day. Unfortunately we are at the mercy of couriers and customers who are out when they call to deliver.
Most deliveries will require a signature.
- Orders £20 or over within UK Mainland are FREE OF CHARGE
- Orders under £20 within UK Mainland attract a flat rate cost of £3.45
- Deliveries to UK Islands and Republic of Ireland attract a flat cost of £3.90
- We deliver to Europe
- We deliver to many International countries including USA, Australia, Canada & Japan
- We offer a 30-day money back guarantee returns policy
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.
Do not return any products without an authorisation returns label. If you do, your return could get lost or be sent back to you. Please contact us first: firstname.lastname@example.org and we will guide you through the process.