Delivery & Returns
DELIVERY TO YOU
Our company is based in the United Kingdom, so all our products are dispatched from UK. In addition, some products are also dispatched from the United States . Although we aim to post orders that are received by 4:00pm GMT, it is not always possible for them to arrive next day. We are at the mercy of couriers and customers who are out when they call to deliver.
Some deliveries will require a signature.
- Orders £15 or over within UK Mainland are FREE OF CHARGE. Some products dispatched from the USA also offer FREE OF CHARGE delivery (orders over $15)
- Orders under £15 within UK Mainland attract a standard flat rate cost
- We offer a next-day expedited service (orders received before 3:00pm GMT are guaranteed next-day, between 3:00pm – 4:00pm are not guaranteed next-day)
- We deliver to Europe for standard European flat rate
- We deliver to many International countries including USA, Australia, Canada & Japan
- We offer a 30-day money back guarantee returns policy (see below)
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected.
Do not return any products without an authorisation returns label. If you do, your return could get lost or be sent back to you. Please contact us first: [email protected] and we will guide you through the process.
RETURN & REFUND POLICY
We are grateful for your business here at ProfessorZ and we take customer service very seriously. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you ordered it. To be eligible for a return, your item must appear unused and in the same condition that you received it. Your item must be in the original packaging. You must be able to show proof of purchase although we usually have a digital record of your purchase which should suffice.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.