Terms And Conditions
1. Scope of the T & C
The following T&C shall apply solely for companies, legal entities under public law and general public sales. Contrary terms and conditions of the customer or terms and conditions which deviate from ours are not recognised by us unless we have expressly agreed to them in writing.
2. Prices, terms of orders
The price at the time of ordering is binding. Interim price changes do not affect already placed orders. All prices indicated on the website include VAT but do not include shipping which may be free of charge depending on the order value. They are calculated in the shopping basket of the ProfessorZ webshop according to your order amount.
3. Delivery Deadlines
Delivery dates are non binding. Exceeding the delivery date, the supplier shall be granted additional 4 weeks for completing delivery. This period shall start with the first written reminder for delivery from the customer side. After this period the customer can be released of his obligation to the contract of purchase and will be refunded in full.
4. Transport Risks
The risk of transmission is transferred to the customer once the shipment has been handed over to the carrier or as soon as the shipment has left our warehouse. We are not responsible for damage during transportation. Check your shipments upon arrival and in case of damage immediately. A damage report should be made upon arrival with the carrier. This documentation should be submitted including photo references. Without this documentation, transportation companies such as postal or parcel services and forwarding agents cannot be held responsible. If the customer cannot deliver this report, the cost of the damage are for the customer. If the agreed shipment is delayed as a result of circumstances for which the customer is responsible, the risk shall pass to the customer from the date upon which the goods are reported to be ready for dispatch. We are not liable for damage in transit.
5. Complaints
Complaints of obvious defects must be announced within 5 days of receipt of the goods. In case of defects, it is our choice to credit, repair or replace the product. Replaced products will become our property.
6. Retention
The delivered goods remain our property until complete fulfillment of all our claims arising from the business relationship with the customer. The buyer is entitled to resell the goods in the context of a proper business transaction as long as he is not in default of payment.
7. Liability
Claims of the customer for reimbursement of damages are excluded as long as the customer claims are not relating to injury to life, body or health or relating to serious breach of contract as well as liability for other damage caused by intentional or gross negligent violation through the supplier, its legal representatives or performing agents.
In the event of culpable violation of essential contractual obligations as defined in paragraph 1 any liability on our part will be for foreseeable damage that is typical of the contract and if this was caused by negligence, unless and to the extent the matter involves claims for damages that are based on mortal injury, physical harm or health damage.
Important contractual obligation under paragraph 1 is the liability for breaches which make the proper execution of the contract possible and in which the customer may normally trust.
The restrictions of clauses 1 and 2 also apply in favour of our legal representatives and performing agents, if claims are aimed directly at them. The liability for minor culpable breach of contract will be limited to a liability amount of €10.000, except in the case of injury to life, body or health.
The product liability law remains untouched by the preceding rules.
8. Payment terms
Payment can be made directly when ordering through our webshop with a large number of payment options including Visa, Mastercard, Maestro, JCB, PayPal & Bitcoin.
Once the money is on our account, we will release the shipment in accordance with the indicative delivery times. All costs associated with late payment will be charged to the customer.
9. Other
These conditions and all legal relationships between us and the customer, also valid for cross-border agreements are to be conducted under the laws and regulations of the United Kingdom. Any disputes will be handled under law in England & Wales.
10. Warranty
All items you buy from us, the statutory warranty under UK law applies. This means that the product must be in good condition and in normal use for an appropriate function. When you receive an item that is defected we provide a suitable solution as soon as possible. Depending on the item and its state, we do this by replacement, repair or refund.
11. Refund Policy
Should the product not be suitable (eg. wrong size), then we will accept exchanges or refunds within the first 14 days from date of purchase, provided the product is returned in saleable condition. ProfessorZ Ltd. reserves the right to refuse a return if the product is returned in poor, unsaleable condition. If you wish to return a product back to us, you should make contact with us at the following email address within 14 days of sale:
sales@professorz.com
